TESTIMONIALS

"DAYBREAK EAP Software saves us time and space, and allows us to eliminate paper charts and ‘go green’.  All of this translates into savings.

DAYBREAK is user-friendly and flexible in customizing the software to meet our specific needs.

The Hosting option, especially, helps us feel certain our data is secure and HIPPA Compliant.

DAYBREAK staff provide 24/7 Tech support with excellent responsiveness and personal customer service.

The software also helps us to access and enter client data in real time from multiple satellite locations.

Reporting is outstanding.  It enables us to produce monthly statistical reports and graphs for division or department.  It helps us demonstrate our value to the Health System.  We have initiated a periodic HR link that DAYBREAK has integrated into its system and it is able to automatically populate standard client fields from this HR link.  This saves time.

Some of the key qualities that make this software great are:
• the system reminds our staff of client follow ups; and
• the software reports in layman’s terms and customizes the information into reports that are relevant to our program.

We are very pleased with DAYBREAK."

Mary Remon
Director, Jackson Health System
Employee Assistance Program
Miami, FL

"We began using Daybreak EAP Software 7 years ago.  We particularly find the Scheduler very user-friendly and it easy ‘tie-in’ to EAP cases.

Reports are very flexible and almost any data query available.

Customer support is top notch – very quick response time and immediate remedy is always provided.  Customizations are handles quickly and accurately.  Problems are remedied immediately (or at least w/in 24 hours.) To do list and tickler system very convenient for clinical staff in keeping up with clients."

Lib Edwards
Director, Wake Forest University Baptist Medical Center
Employee Assistance Program
Wake Forest, NC

"Longview Associates has been using the DAYBREAK EAP software since 2000 with great success.  We moved from our in-house R BASE program with some reluctance but soon realized the tremendous advantages of working with Jim Harting and his staff.

The staff at the time we began were new computer users, but with the clear and efficient in-person implementation offered by Jim, soon felt comfortable in using the program.

We needed to integrate our Quick Books program at a later date and they were very helpful and patient as we worked out the ‘kinks’.

We have recently upgraded to the latest version and again the help and coaching that they offer has been extremely helpful. New employees who have used other programs find it easy to learn and use.

Joan O'Hanlon our Administrative Assistant and Office Manager to whom the burden of reports and upkeep falls and who has used both the old system and the DAYBREAK program extensively states:   “I have found the quality of support and the responsiveness to be excellent.  Ray and Jim have answers for all my questions and correct any problems I may have, in a very timely fashion."

Marcia Nagle
President, Longview Associates, Inc.
White Plains, NY

"We have utilized DAYBREAK EAP Software for 7 years and have found its ease of use to be excellent!

Our working relationship with Jim Harting and DAYBREAK has been a positive one from the start.  They worked closely with us to transfer our old data and customized the system to better meet our organization’s needs.  They are extremely responsive should we have any kind of problem. Jim and his staff actively seek input from all their clients as they periodically update DAYBREAK.  Jim is one of those rare “IT Guys” who can speak clearly with us social service types; probably because he’s a social worker, too!”

Steven M. Haught, LCPC, CEAP, CSADC
Executive Director
Personal Support Program, AFSCME
Chicago, IL