DAYBREAK offers Secure Internet Access as an option for your EAP Software. Below are the top 10 reasons for you to consider DAYBREAK hosting your application on our Server and your accessing it over the Internet through a secure Remote Desktop Connection.

TOP 10 REASONS TO ACCESS DAYBREAK EAP SOFTWARE OVER THE INTERNET

You save money!
You can access your DAYBREAK from any Internet connection
Less time worrying about your Server
Your DAYBREAK Service Agreement is included in the Hosting price
Your data has the highest protection
DAYBREAK PREFERRED PARTNERS receive top priority
TRUST
Highest Physical and data security
Guaranteed rates
Reliability

REASON # 1

YOU SAVE MONEY!

Microsoft talks about the Total Cost of Operation (TCO). Our Secure Internet Access or Hosting arrangement provides you with cost savings from:

Buying a new Server
Contracting or hiring an IT staff to install, maintain and troubleshoot your Server.
You don’t have to upgrade your Server Operating System, DAYBREAK does that and it is included in your Hosting fee
Your DAYBREAK Service Agreement in included in the price of the Hosting
You don’t have to pay for licenses for Terminal Services or the right to access your program from any Internet connection.
You don’t have to pay for Server licenses to access your Server Remotely

REASON # 2

You can Access your DAYBREAK from any Internet connection

EAP staff’s today are more mobile.

Perhaps you have several offices and want staff to stay connected to the data in your DAYBREAK software.

Perhaps you’re sick one day and want to see your schedule or take care of an important function from home.

It sometimes happens that you attend an out of town conference and you need to access a client record or your appointments.

DAYBREAK utilizes Remote Desktop Connection that comes free with XP Operating Systems or can be downloaded free.

REASON # 3

Less time worrying about your server

What do I do if my hard drive crashes?

Is it my Server, a workstation or the software?

Have I updated my anti-virus software on my server?

Microsoft comes out with a new Server Operating System, should I upgrade?

Should I have a different climate control system for my Server?

I’ve grown by adding Users, do I need a new Server now?

Help me understand:

gigabytes of Ram,
gigabyte of memory,
antivirus dat files,
Terminal Services,
Microsoft licensing per seat–user–processor,
Installing new licenses on the Server
And on and on...

DAYBREAK has ordered a specially designed Server that has the capability to handle increasing numbers of Users. Our antivirus software is automatically updated. We have 24 /7 Server communication. We share the cost of the Server, software, licenses, antivirus, backup, off-site backup, upgrading to new Server Operating Systems with all DAYBREAK Preferred Partners.

REASON # 4

YOUR DAYBREAK SERVICE AGREEMENT IS INCLUDED IN THE PRICE OF your secure internet access

This is important because you now don’t have to worry about someone saying – It’s a software problem, talk to your software vendor or it’s a hardware problem, talk to the people who handle your server. DAYBREAK HANDLES BOTH AND RESPONSE TIME IS QUICKER AND YOU HAVE LESS HASSLES TRYING TO FIGURE OUT WHO IS RESPONSIBLE.

IT IS CLEAR - WE ARE! And we’ll fix it quickly.

AS A DAYBREAK PREFERRED PARTNER, YOU ARE PRIORITY ONE IN OUR OFFICE.

Consider the current cost of your Service Agreement and compare that to the price of Secure Internet Access. Remember the Service Agreement is included and you get first priority or software or hardware problems.

REASON # 5

Your data HAS THE HIGHEST protectIon

On our Servers, we have several features that protect the databases from being damaged or lost.

We have mirrored hard drives. This means that if one goes down the mirror drive takes over processing on the Server. No lost time or data on your part.
We have Power Backup so that in case of a power outage, we have 6 hours of operation from our battery backup.
We have a Fire Proof, Locked Safe in which we keep Tape backups of all data on the Server.
We run anti-virus software continuously.
We have a SOHO firewall between the Server and the incoming Cable router. This keeps traffic into the server to select ports which protects the access to the server.
We have User Names and Passwords for data security.
We have two locked doors between the Public Access of the building and the Server.
Data and physical security are continually evaluated.
We have a Disaster Recovery Plan. We test that with each DAYBREAK Preferred Partner annually.

REASON # 6

DAYBREAK preferred partners receive top priority

In a recent year our ‘down time’ for the complete year, 24 hours a day was less that two tenths of one percent or our uptime was 99.9%.

From the high usage time frame of 8:00 am – 6:00 pm, our uptime was 99.0%.

We continually review how to upgrade our service to you.

If you are in a Health or University System, the EAP is not the top priority.

Here you are a Preferred Partner and as such, receive top priority.

REASON # 7

Trust

Trust in the company that handles your software and your server alleviates much stress. When they tell you what is needed you do not have to go back and learn about gigabytes and encryption setttings, you just do it. Your worry, your time (and therefore your expenses) are reduced.

Peace of mind is priceless.

DAYBREAK EAP Software has been in business for 20 years. Its parent company, Harting Associates, Inc., has been in business for 27 years. We did it with quality, reliable, responsive business practices. We like to do things well! We want you to be happy.

We don’t just say “Trust Us”. Our years of business services speaks to a client list that reflects long term relationships.

Our continual research to maintain bandwidth, update Operating Systems, keep current antivirus software, obtain the smoothest printing capabilities, create improved email capabilities, review daily alerts for possible intruders…..all lead to the trust that we are working for you.

REASON # 8

HIGHEST PHYSICAL / DATA SECURITY

PHYSICAL SECURITY

There are two locked doors protecting the servers.
The Servers are in a locked, ventilated Storage Unit.
The Servers are backed up nightly.
Storage tapes are stored in a Fireproof Safe.

DATA SECURITY

We have a SOHO firebox limiting incoming internet traffic.
We lock out all but the ports needed for Terminal Services,
Our Anti-Virus software updates daily and is distributed to all computers including the Servers daily.
There are unique User Names and Passwords that require the highest level of protection by requiring User names with Upper case, lower case and numeric characters.
User desktops do not allow access other than to DAYBREAK software and to a folder into which they can save reports for future reference.
Our ACCESS databases are password protected so that no one utilizing ACCESS itself can open them.
We utilize 128 bit key (high) encryption.
All current Microsoft Security Updates and patches are regularly checked and applied.
We subscribe to WatchGuard alerting us to security threats.
We set session time limits for unattended sessions so that the connection is not left open. After the session limit is reached, the user must sign on again.
There are only three attempts that a user can try to enter their Unique User Names and Passwords before they are ‘timed out’ of further connection.
We have implemented Group Policies to lock down Terminal Services sessions through closely watched Group Policies.

REASON # 9

Guaranteed Rates

DAYBREAK’s Secure Internet Hosting Agreements are for two year periods. This guarantees your rate for this period. Longer terms are available.

REASON # 10

Reliability

Server reliability with mirrored drives and battery backup to prevent down times demonstrates our commitment to reliable hosting.

You can rely on the speed of your access to the server. We test bandwidth requirements periodically and can increase it as needed. This provides you a reliable connection.

You can rely on our response time.

27 years in business demonstrates that we conduct business in a manner that our customers feel they can rely on us.